Frequently asked questions

Exploring the Answers: Getting Acquainted with Our FAQs

before you embark on your cake exploration with us, we encourage you to take a moment to peruse our Frequently Asked Questions. We are confident that you will find the answers you seek, as well as discover additional insights that enhance your understanding of our business.

However, should you have any further questions beyond what our FAQs cover, we are always just a phone call or email away. Our dedicated customer service team is ready to assist you and provide personalized assistance tailored to your specific needs.

General Policy:

1. Payments First: Ensuring Seamless Service

- Requiring payments upfront ensures seamless and efficient service for our valued customers. Completing the payment process before fulfilling orders allows us to allocate the necessary resources and materials, streamline production, and prioritize timely delivery. This approach helps us maintain high customer satisfaction and enables us to dedicate our undivided attention to creating and delivering the perfect confectionery delights you deserve.

2. Creating with Care: Why We Don't Accept Rush Orders

- At JAYSIEDEL CAKES we take immense pride in our commitment to quality and craftsmanship. To ensure that each creation receives the attention it deserves, we have implemented a policy of not accepting rush orders. We believe that great things take time, and our minimum lead time of 2-3 days allows us to meticulously plan, prepare, and execute every detail of your cake with utmost care and precision.

3. Streamlining the Process: Submitting the Order Form Upon Finalization

- At JAYSIEDEL CAKES, we strive to provide a seamless and efficient ordering experience for our valued customers. To ensure accurate and timely processing of your order, we require the submission of the order form once it is finalized.

4. Ensuring Secure Transactions: No Cash on Delivery, Bank Transfer Only

- At JAYSIEDEL CAKES, we prioritize the security and convenience of our customers when it comes to payment methods. To maintain a reliable and streamlined process, we strictly do not accept cash on delivery. Instead, we offer a secure and efficient mode of payment through bank transfer.

Frequently asked questions:

Q: How can I place an order for a cake?

A: Placing an order is easy! Simply visit our website and browse through our cake collection. Once you've found the perfect cake, click on the "Order Now" button and follow the prompts to provide details such as flavor, size, customization options, delivery date, and any special instructions. Once you've reviewed your order, submit the order form, and proceed with the payment process. You will receive a confirmation email with the details of your order.

Q: How much time in advance should I place my cake order?

A: We recommend placing your cake order at least 2-3 days in advance to ensure availability and allow us ample time to prepare and decorate your cake with the utmost care. However, for larger or more complex orders, such as wedding cakes, we recommend placing your order several weeks in advance to secure your desired date.

Q: Can I request a custom design or theme for my cake?

A: Absolutely! We love bringing your creative visions to life. If you have a specific design or theme in mind, please mention it in the special instructions section of the order form. You can also provide any reference images or inspiration to help our talented cake decorators bring your vision to reality.

Q: Do you offer gluten-free or vegan cake options?

A: Yes, we understand the importance of catering to various dietary needs and preferences. We offer gluten-free and vegan cake options to accommodate those with specific dietary requirements. Simply select the appropriate option when placing your order, and we will ensure your cake is prepared accordingly.

Q: What is the pricing structure for your cakes?

A: Our cake prices vary depending on factors such as size, design complexity, and additional customizations. To view our pricing details, please visit our website or contact our customer service team. We strive to provide competitive pricing while maintaining the highest quality and attention to detail in our cakes.

Q: How will my cake be delivered?

A: We offer delivery services to ensure your cake arrives fresh and in perfect condition. Our delivery team will carefully transport your cake to the designated delivery address at the specified time. Delivery charges may vary based on the location and distance from our bakery. We recommend providing accurate delivery instructions to ensure a smooth and successful delivery experience.

General Delivery Charge:

- Along Al Nahda & Karama 30Aed

- Jebel Ali & Al Qouz 50Aed

- Sharjah 60Aed

Q: What is your cancellation policy?

A: We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your order. Please refer to our cancellation policy on our website for detailed information on cancellation deadlines and any applicable fees. We recommend contacting our customer service team as soon as possible if you need to make any changes to your order.

Q: Is it possible to get a refund for a cake order?

A: At JAYSIEDEL CAKES, we strive to provide the highest quality cakes and exceptional customer service. While we aim for complete customer satisfaction, refunds for cake orders are generally not available due to the perishable nature of our products and the custom-made nature of our cakes.

Q: How can I book an appointment with JAYSIEDEL CAKES?

A: Booking an appointment with us is simple! We offer personalized consultations for wedding cakes, custom designs, and special events. Here's how you can book an appointment:

Visit our website or contact our customer service team for appointment availability.
Provide details such as your name, contact information, preferred date, and time for the appointment.
Our customer service representative will confirm the appointment and provide you with the necessary information, including the location of the consultation.
Please arrive on time for your appointment and bring any relevant inspiration or ideas you have for your cake design. Our experienced cake consultants will work closely with you to understand your preferences, and discuss design options, flavors, and pricing details.
After the consultation, we will provide you with a quote and any additional information you may need to make an informed decision about your cake order.

Please note that appointments are subject to availability, especially during peak seasons or holidays. We recommend booking your appointment well in advance to secure your desired date and time.

We look forward to meeting with you and creating a cake that exceeds your expectations for your special occasion.

Contact: jaysiedelcakes@gmail.com, (971) 050 715 4095